Telecom's customer facing mobile support content redesign
Telecom, New Zealand
Telecom’s mobile support pages (http://www.telecom.co.nz/help) were needing a bit of attention to provide customers with media rich content.
As the UI/UX design lead, I led workshops, usability testing, feedback surveys and introduced new functionality for users and content editors. The end result contributed to over-achieving cost out targets of $2.5M in call avoidance in 12 months.